Privacy policy

1. Consent

By accessing or using our website, you consent to this Privacy Policy and agree to its terms.

2. Information We Collect

We may collect the following types of personal information:

Direct Information: Name, email address, phone number, shipping address, billing address, and any other details you provide via forms or direct communication.

Account Information: If you register for an account, we may also collect your username and login details.

Communications: Details of communications with our customer service team.

Device Data: IP address, browser type, referring/exit pages, date/time stamps, and device identifiers through log files and cookies.

3. How We Use Your Information

We use your information for the following purposes:

To operate, maintain, and improve our website and services

To personalize your shopping experience

To process orders and payments securely

To provide customer support and respond to inquiries

To send transactional and promotional emails

To detect and prevent fraud

To comply with legal obligations

4. Log Files

TryGrounding follows standard log file procedures. These logs may include IP addresses, browser type, ISP, referring/exit pages, and date/time stamps. This data is not linked to personally identifiable information and is used solely for internal analytics and security.

5. Cookies & Tracking Technologies

We use cookies to:

Store visitor preferences

Track session activity

Improve overall website functionality

You can disable cookies via your browser settings. For more details, refer to your browser’s help section.

6. Advertising & Third Parties

We may use third-party services that employ cookies, JavaScript, or web beacons for advertising purposes. These services may collect information like your IP address directly from your browser. TryGrounding does not control these cookies and encourages users to review the privacy policies of any third-party service providers.

7. Your Privacy Rights
Under the GDPR (for EU/EEA residents):

You have the right to:

Access your data

Rectify inaccuracies

Request data deletion

Restrict or object to processing

Request data portability

Under the CCPA (for California residents):

You may request:

Disclosure of collected personal data

Deletion of your data

That we do not sell your personal data

We respond to all rights requests within one month. Contact us via [email] or [form] to submit your request.

8. Children’s Privacy

TryGrounding does not knowingly collect personal data from children under 13. If you believe your child has provided us with such data, please contact us immediately, and we will remove it promptly.

9. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated revision date.

11. Contact

If you have questions or concerns about this policy or wish to exercise your privacy rights, you can reach us at:

RTB One Limited
TryGrounding
📧 Email: trygrounding@gmail.com
📍 RM 20 Unit B3, 03/FL, Tuen Mun IND CTR No.2, San Ping Circuit, Tuen Mun, Hong Kong